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SERVPRO Teams were out for Hurricane Irma cleanup

10/11/2017 (Permalink)

Storm Damage SERVPRO Teams were out for Hurricane Irma cleanup Chris Nelson, Mike Hartung, Andrew Mathews, and Jake Erickson all of SERVPRO of Barron, Dunn, and Rusk Counties heading to Florida

Our SERVPRO Production Manager Chris Nelson of SERVPRO of Barron, Dunn, and Rusk Counties headed out to Florida for Hurricane Irma cleanup and restoration.  Chris, along with his Fire and Water Damage Technicians, Mike Hartung, Andrew Mathews, and Jake Erickson all of SERVPRO of Barron, Dunn, and Rusk Counties all put in an  excellent communication process, and professional service to the below customer.  The customer left an awesome message(below) for our franchise owner Andrea Hanestad which also owns SERVPRO of Hayward location.

Dear Andrea,

I completed the customer survey, but I also wanted to follow up with a personal email.

We had waited almost a week to get a return call from another restoration company.  When I called SERVPRO, I received a call back the next day.  It was worth waiting for Chris and his crew to drive to Florida.  

Mike, Jake, and Andy were the BEST.  Professionally dressed, polite and experts in their field.  The removal of flood damaged drywall, cabinets, and appliances were done in a "surgical" manner.  When they came back and removed the contents from the yard, it looked like nothing had been placed there.

For the most part, we are not use to this level of quality work by some of our contracted providers.  Chris was an excellent communicator and kept me up to date what was going to happen and when they would be returning for their equipment.  Any time that was given, the "guys" arrived at the given time.

Thank you for sending your crew to Florida to help us when we needed it the most.  If you would also thank their families who made the sacrifice of being without a husband, father or son.

Bless You, 

Susan A.

St. Augustine, FL

SERVPRO ofHayward specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit the Hayward area, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (715)634-0699

24 Hour Emergency Water Damage Service

10/4/2017 (Permalink)

SERVPRO of Hayward is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 715-634-0699

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Hayward has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Hayward

SERVPRO of Hayward specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Water Backup/ Sewer Backup... Are you covered?

1/12/2017 (Permalink)

Water Damage Water Backup/ Sewer Backup... Are you covered? The drain is backing up, and then going back down the drain.

If this question leaves you in doubt, it might be a good idea to confirm that you are covered for such a loss with your insurance agent.  The fact is, most unendorsed homeowner's insurance policies DO NOT provide coverage for Water Backup & Sewer Back up.

Water Backup & Sewer Backup claims are one of the more common insurance claims on a homeowner's policy and can be one of the most costly as well.  Types of losses we are referring to are as follows:

  • Backup of a sewer or drain
  • Over flow or discharge of a sump
  • Sump failure

Even if you have an unfinished basement, you should STRONGLY consider the endorsement as losses can add up quickly when the water is rising.  Water backups not only cause damage that is difficult and expensive to repair but also can create health hazards.

Call your agent today to discuss your policy.

Tips for trying to Prevent Frozen Pipes

1/12/2017 (Permalink)

  • Let a faucet drip that has a supply pipe running along an outside wall. You do not need a strong flow, just enough to keep the water flowing. Flowing water freezes slower than standing water in a pipe.
  • Do not turn your heat down during windy cold days. The cooling down period allows the cold to penetrate walls before it comes into your house. The pipes are exposed to this cold air. Hot water heat is more prone to freezing due to the hot water in the heating lines. Hot water will freeze faster than cold or room temperature water.
  • Leave cabinet doors under sinks that face outside walls open. These areas are not generally heated but do receive the cold air coming in through walls. This will help prevent froze water supply and waste piping.
  • Insulate walls where piping runs. Opening walls and checking is not always practical. However checking for insulation when walls are open for repairs or remodeling is a great idea.
  • Keep garage doors closed when not going in or out. The cold air will freeze pipes exposed to garage walls. These walls are not always insulated as well as outside walls.
  • Shut off water to outside faucets. Leaking outside faucets and piping to them are caused by freezing over the winter. We replace many outside faucets and piping in the spring due to freezing.
  • Have a neighbor, relative or friend check on your house when you go out of town. Total house freeze ups that require major repair result from homes that the heat goes out and the house gets down below 32 degrees. All the plumbing freezes including toilets, faucets etc. This could amount to costs well over $10,000.00.

Hayward Smoke and Soot Cleanup

10/3/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

CALL SERVPRO of Hayward today 715-634-0699

Have Questions? Call Us 24/7 SERVPRO of Hayward

10/3/2016 (Permalink)

Have Questions? Call Us 24/7


Residential Services

Whether your Hayward home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Does Your Hayward Home Have a Mold Problem

10/3/2016 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

Water Damage Timeline

10/3/2016 (Permalink)

Need Emergency Service? Call Us 24/7 – 


Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.