Recent Why SERVPRO Posts

Our Highly Trained Restoration Team Is Ready for You | SERVPRO® of Hayward

6/12/2023 (Permalink)

group of 3 SERVPRO reps standing near a green semi truck at a work site Is your home or business in need of restoration? SERVPRO of Hayward is ready to help you recover around the clock.

As a homeowner, you know how important each decision is when it comes to your home. While some decisions don’t have long-term impacts, like choosing what color to paint your bathroom, others can be life-changing, like choosing who to help you restore your storm-damaged roof.

If you were to experience home damage due to a fire or a flooded basement, would you want to have a highly trained team come out to your house? Or would you be OK trusting a provider with less qualifications and less training?

For us, the answer is simple. The team at SERVPRO of Hayward ensures you are always in good hands when it comes to your restoration project. We have the latest and greatest equipment and materials, and we ensure that we have the certifications needed to help you the way that you deserve.

We Follow All Industry Training Recommendations

Our SERVPRO crew follows the IICRC standards, and we take the time to fully understand the guidelines and processes for proper cleaning and restoration. The courses we follow include classes on:

  • water damage restoration
  • fire damage restoration
  • mold remediation
  • carpet and upholstery and cleaning

We go even further than routine training to ensure our staff is ready for anything! We offer our Employee Certification Training to our staff to give them every possible opportunity to grow their knowledge base. This training is self-paced, meaning it gives each of our employees the time they need to fully understand what is being taught.

Our Learning Doesn’t Stop There

Once our employees are fully trained and incorporated into our staff, they are given the opportunity to continue growing their skills and knowledge base through continuing ed courses and e-learning classes.

We work hard to make sure that we have all the knowledge we need in order to overcome whatever damage you face.

By staying informed about the latest standards and practices, we are able to change up our processes to ensure you are getting the service you deserve. We want to make sure our materials, expertise and equipment are reliable enough to help you fully recover from damage.

Why This Training Matters for You

The training we go through and the certifications we obtain are so beneficial for you! They ensure your restoration is completed thoroughly and efficiently, and we won’t leave until you are completely satisfied with our work.

Choosing a company with less training might work out for you, but why take that chance? When SERVPRO of Hayward comes to your door, you know that you will be well taken care of.

When you need help recovering from a disaster, SERVPRO is here for you. Get in touch 247 to start your disaster recovery.

Is Your Home Accurately Inventoried?

5/4/2022 (Permalink)

Whether you are looking at getting new insurance, experienced a fire or water loss, a vandalism or break in, it is so important to have an accurate inventory of your home. Having an accurate inventory can help you purchase the right amount of insurance to make sure everything is covered but that you aren’t overpaying. It can also make filing a claim easier. Most people can’t remember what they have stashed away in their attic, kitchen cabinets or their over-stuffed storage room on a normal day but especially after a disaster like a fire or water loss.

An easy way to start inventorying is to simply walk through your home and take a video or photos of each room. There are also free forms that can be found online and apps to help you create a detailed inventory list. Just remember, don’t get overwhelmed and stick with it! An incomplete inventory is better than no inventory at all.

If you experience a catastrophic event in your home, don’t hesitate to give SERVPRO of Hayward a call at 715-643-7171.

A Team of Restoration Experts You Can Trust | SERVPRO® of Hayward

4/20/2022 (Permalink)

two SERVPRO employees unloading cleaning equipment out of a green van No matter the damage sustained, SERVPRO of Hayward has the tools and team to help your home return to a normal state quickly.

Here at SERVPRO, we offer more than cleanup, restoration and construction services. We pride ourselves on taking care of you when natural or manmade disasters strike.

Water Damage

Whether it is due to a change in season or a burst pipe in your home, flooding can occur at any time without warning. It doesn’t matter whether it’s an inch or a foot of water, it can cause serious damage.

In fact, floods cause more than $10 billion in damages nationwide every year.

If you’re a home or business owner, it’s unfortunately likely that you will experience flooding at some point, but thankfully, SERVPRO has the knowledge, tools and trained technicians to deal with the damages. We’ll help you understand how it happened, why it happened and help clean up the damage so you can get back to normal as quickly as possible.

As the snow melts in Wisconsin, the warmer temperatures can bring large amounts of water to your yard and around your house. Be cognizant of the spaces in and around your home that are at higher risk of flooding and check for moisture frequently.

If you do encounter flooding issues or discover water damage in your home, SERVPRO has the tools to help. We’ll help you understand the severity of the flooding and the subsequent damage so you’re able to make the right choice for clean up and restoration if needed.

We’ll also assist you in developing a water damage restoration plan to ensure your home is clean, dry and restored to preloss condition. Our goal is to help make sure the flooding issue is resolved and doesn’t happen again.

Fire Damage

A fire department in the United States responds to a fire every 23 seconds, and there was roughly $8.1 billion in direct property damage and losses nationwide in 2020. If your home or business has sustained fire damage, we’ll jump right into action with our seven-step restoration process.

This starts with an inspection and damage assessment and we make sure that you understand each step of the process as we work on the repair process.

Storm Damage

Living in the midwest, we understand that midwest weather can bring floods, wildfires, tornadoes and blizzards (sometimes it seems like that could all happen in one day). Whatever the weather, our goal is to be ready to help if you need us.

Storm and water damage can affect not only the structure of your home but your belongings as well. SERVPRO specializes in content restoration, with the mindset of restoring rather than replacing your possessions.

When we come out to clean your home, we offer dry cleaning, wet cleaning, foam cleansing and abrasive cleaning. In cases where intensive cleaning is needed to restore the house, we also provide move-out services to expedite the process.

What Sets SERVPRO Apart?

We’re there when you need us. We want you to be able to reach out to us 247. Whether you call us at 3 a.m. or 5:30 p.m., a SERVPRO expert will answer our 247 Emergency Line and you will receive immediate assistance.

When you see our experts in the big green trucks in your neighborhood, we want you to know that the No. 1 cleanup and restoration team in the nation is here to help. We have over 50 years experience and are locally owned and operated.

We also have 1,900 other locations across the United States, so we have the national resources of a large company with the personalization of a small business. Sleep easy at night knowing that we are ready to help you after a disaster or an accident. Let us help you get back to “Like it never even happened” status.

Regardless of the type of damage sustained, SERVPRO has the tools and teams to help your home or business recover from its disastrous effects. Contact us anytime when you need a dependable team to help you rebuild your life.

Defining “Full Service” in the Restoration Services World | SERVPRO® of Hayward

2/3/2022 (Permalink)

a green SERVPRO van parked in a warehouse full of equipment When you need cleanup and recovery of any kind, you can trust SERVPRO of Hayward to get the job done.

If your home or business has ever been hit by a disaster or accident, you know how difficult it can be to get things back in order! That’s when you know you can count on SERVPRO.

SERVPRO is known for cleaning, but what some might not realize is we are truly a full-service company, offering cleaning, restoring and even construction.

Take a look at what SERVPRO provides home and business owners:

Water damage recovery. Water damage is likely one thing that you will run into at some point or another. No matter the amount of damage is causes, you have to get it cleaned up quickly, which is exactly what we will do.

Fire damage recovery. A fire will break out every 23 seconds in the United States. And fires can do a lot of damage, which is why we keep our technicians on hand 24 hours a day, seven days a week, so that you don’t have to deal with it alone.

Mold removal. If you have mold in your home or business, you know it can threaten the structure. Don’t try to remove that unsightly green or brown stuff on your own—it can dangerous to do so and you may simply spread it. Call in the pros instead.

Storm recovery. Storms of any kind can happen without any notice and cause minor or major damage to your home or business. With that said, no matter the scope of damage, you can count on us to be there to help you through.

Commercial needs. When you sink your heart into a business, you work hard to ensure it is always at peak performance. We offer business owners the same scope of services available in residences, plus a few extra specifically designed for commercial facilities.

General cleaning. There are days that life is easy, and then there are times that it is not. When you feel overwhelmed, cleaning is not at the top of your priority list. That’s why we offer cleaning services, so that you can focus on more important things.

Specialty cleaning. Need your air ducts cleaned? Documents restored? Biohazards cleared out? We’ve got you covered with specialty cleaning methods and techniques.

Construction. At times, a home or business endures so much damage that it can’t be restored. When this happens, you can still rely on SERVPRO. We’re here to provide construction services to get your structure rebuilt.

Add 24-hour service and an easy insurance process to all this, and the picture becomes clear—when you need cleanup and recovery of any kind, you can trust SERVPRO to get the job done.

Clean Homes Sell Faster!

1/27/2022 (Permalink)

Get it clean and get it sold! SERVPRO of Hayward can assist you in getting your home sale ready with duct and HVAC system cleaning, carpet and upholstery cleaning, ceiling, wall and hard floor cleaning, deodorization and mold mitigation and remediation.

Dirty ducts can circulate nasty odors and contaminants like mold and dust. SERVPRO of Hayward uses a Portable Ventilation and Air Duct Cleaning System to examine duct work and make a clean sweep, removing years of dust and grime. This will reduce allergens and pet dander, eliminate offensive odors and improve the operating conditions and efficiency.

SERVPRO of Hayward will help you pass more home inspections. Your seller may have problem spots to address before the property is listed or a home inspection is scheduled. Whether the problem is a water stain on a hardwood floor or a mildew smell in the basement, rest assured that SERVPRO of Hayward can get the home in top show condition and ready to sell!

Our Promise to You

1/27/2022 (Permalink)

SERPVPRO of Hayward offers a limited warranty. We warrant for two years that the workmanship of the emergency mitigation service or restoration work performed will be of the quality generally accepted in the emergency property damage mitigation services industry. We also warrant for one year that all materials, furnished by us, will be new, of good quality and free from defects. If we fail to meet commercially reasonable expectations, we will provide re-service at no additional cost for up to two years. This provision excludes re-service associated with normal wear and tear, normal re-soiling, improper care and improper maintenance, damage associated with a new event, and excludes sub-contract work. Any items warranted by a manufacturer will be governed by that warranty. This warranty may be extended for work referred by or covered by certain insurance companies.

In connection with our work and this warranty, we are licensed and insured. We will perform services professionally and to industry standards in compliance with federal, state and local laws, rules and regulations. Only SERVPRO approved cleaning products will be used on the job.

We provide peace of mind. We care. We respond quickly. We are professional. We explain the “whys.” We are dependable. We experienced service providers. We follow-up for your satisfaction.

You have a choice when you choose a restoration company. Choose SERVPRO of Hayward!


1/14/2022 (Permalink)

With every flood comes a flood of emotions. With every fire comes a momentary spark of uncertainty and loss of control. When your home, business or belongings are damaged, you do not just want things clean, you want your life back as well. This is where SERVPRO of Hayward shines!

We are a locally owned and operated company with over 10 years of experience backed by our SERPVPRO franchise with over 35 years of leadership in cleanup and restoration. Our track record of results has earned up the trust of the entire insurance industry and countless home and business owners.

We are a team of specialists who are highly trained in cleanup and care for both home and homeowner. We are available every hour of every day so that whenever there is a house full of water or an office filled with smoke, we’ll be ready.

Each bright green van is piloted by someone who is devoted to working with homeowners by developing a plan, laying out expectations, moving quickly and doing the job right.  We will always remember that no disaster is small, especially when it's yours. What matters most is not the storm, but the calm of assurance that is created afterwards.

When fire and water take control of your life, SERVPRO of Hayward will help you take it back. 715-634-0699

#1 in the country for Clean up & Restoration

4/28/2021 (Permalink)

SERVPRO has recently been honored by Entrepreneur Magazine as the #10 ranked franchise in their franchise 500.  Along with this distinction, SERVPRO has also been named Entrepreneur’s #1 franchise in the Clean Up and Restoration category.  SERVPRO of Hayward is proud to be a part of this thriving business system, which has over 1,700 franchises nationwide, offering multiple service lines including water mitigation, fire restoration, COVID-19 cleaning, and mold remediation.

When you choose SERVPRO of Hayward to provide property damage remediation, you can expect a quick response from a professionally trained team, who will treat your property as we would our own, honest communication, and excellent customer service from the beginning of your mitigation process through the end of reconstruction services.  We have been serving northern Wisconsin since 2016, and as a locally owned and operated franchise, are proud to both live and work in our community.

One year later

3/19/2021 (Permalink)

Well, we are officially one year into this pandemic! When this craziness started, I do not think there is a single person that thought it would last this long. All of our lives have been changed in one way or another.

              SERVPRO as a company has become bigger and stronger through it all. Our company as a whole has grown greatly. We have developed more ways to clean and sanitize. Our Covid Certified: SERVPRO Cleans have become a huge hit! They leave everything clean and completely sanitized and leave our customers happy. We as a franchise have proven even through the toughest and the most stressful times, we rise above and are a great TEAM! Teamwork makes the dream work! From the SERVPRO of Hayward team, STAY SAFE and Healthy!

Happy customer, happy SERVPRO

2/2/2021 (Permalink)

We at SERVPRO of Hayward love getting feed back from our customers on how we did in their home or business. Here a review from one of you recent customers.

Your team of experts restored my basement back to normal, ALL DRIED OUT !!!!! , AMAZING ??!! 

Can’t thank you enough for coming out on New Years Day / 9pm to start the process!!  Service companies should look at your customer service model / response times and follow it !!!  SERVPRO is spot on with professional services, unbeatable response times when disaster hit in the worst times of the day !!!     Working with my insurance company to solve ALL of the back office work and submit the proper documentation to insure my claim was processed effectively!!   

Sincerely Brad L. / VERY HAPPY CUSTOMER!! 

Making relationships

1/11/2021 (Permalink)

Relationships require a lot of hard work, good work, you must be fast and responsive to make the relationship work, and make sure great work is being done!

This comes in all aspects of personal and business.  At SERVPRO of Hayward, we pride ourselves on creating that relationship from start to finish. WE are Very dedicated to building a strong relationship with our customers. It is always important to gain trust and respect. We go to all lengths to make our customers as happy as can be. Trust is key!! 

This is why SERVPRO.  

If the unfortunate of disaster strikes, please know we will be there for you from beginning to end. 

Give us a call at 715-634-0699 for 24/7 Emergency Services.

Take inventory

1/11/2021 (Permalink)

Have you had a break in or vandalism to your property?  Have you taken inventory of the contents of your home recently?  Did you know by taking accurate inventory helps keep costs low and reduces job completion time?  This simply can be done by taking photos or video.  There are also many free forms on the web where you can go room-by-room and create an inventory.  If this unfortunate event of vandalism happens to you, we at SERVPRO of Hayward is here, by contacting us at (715)634-0699.  SERVPRO Franchise Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage.  They also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods and human or animal waste.  Also if there has been an accident, trauma, crime, or death trained SERVPRO Franchise Technicians can remove and dispose of biohazardous substances according to OSHA, EPA, and state and local health regulations.  We at SERVPRO of Hayward hopes this unfortunate event never happens, but if it arises give us a call at (715)634-0699

Spreading Joy

1/8/2021 (Permalink)

Giving sprit is the way we are here at SERVPRO of Hayward. We love to see the smiling faces in our communities (even through the masks) We serve over 13 counties in northern Wisconsin. Our main goal is to make sure our customers are always happy. This year even with the COVID-19 pandemic that has been going on for over a year now, our marketing team has been able to make our rounds. We did have to stay in the office for about eight months but right before Christmas we were able to go out and deliver some wonderful cookies to our clients. We were also able to help our local communities with a couple donations. They were very appreciative! We always want to bring smiles to as many people as we can through these dark times.

Cleaning of all kinds

11/23/2020 (Permalink)

SERVPRO of Hayward isn't just here for the aftermath of a disaster. We also are here for the before too. With all the craziness going on in the world around us, we can never be too prepared. 

As the holiday season is fast approaching, many families will be gathering together. SERVPRO of Hayward offers a 'Covid Clean'. We come into your home or place of gathering and do a thorough cleaning of high contact places and sanitize EVERYTHING! Our crews are highly trained and very professional. 

Did you already have your celebration? We can come in and do our cleaning afterward too. After everything has calmed down and loved ones have gone home, give us a call and we will come and do the same procedure we do before too.

Any questions please feel free to give us a call.


Puff back problem?

11/18/2020 (Permalink)

Do know what a puff back is? Have you see the damage they can do?

Puff backs are the result of a misfire in your furnace that sends soot blowing out through your heating system and into your home, depositing it on your walls, ceilings, and furniture. It's messy to clean up and dangerous to your furnace.There are many different reasons a puff back can happen. Here are a few.

  • Leaking Oil  
  • Heater Shutdown Problems
  • Clogged or Damaged Oil Spray Nozzle
  • Issues With Chimney or Heater Installation
  • Problems With Combustion Gas Venting

With the cold season here puff backs can be a HUGE problem!! SERVPRO of Hayward is here to help. Any problems do not hesitate to give us a call anytime day or night. (715)634-0699

COVID-19 Update from SERVPRO of Hayward

3/20/2020 (Permalink)

With all the uncertainty of Covid-19 novel coronavirus, SERVPRO of Hayward understands the questions that may arise.  Is SERVPRO taking precautions? Is SERVPRO training all its franchise owners and technicians with proper cleaning techniques?  The answer to both of these is yes, at SERVPRO we treat every virus as serious as it is, that is why we offer Ulv fogging, proper handwashing with various products.  This can help your place of business or home if you are worried if anyone you have been in contact with may be infected.  At SERVPRO of Hayward we here for you for all Emergency Services 24 hours a day 7 days a week.  But with that being said we are also not putting any of our employees or customers at risk during this time.  As our offices will be closed for a couple of weeks we are still here for you at 715-634-0699 24/7.

Frigid Temps are among us in the Spooner area

1/9/2020 (Permalink)

The Northern Area of Wisconsin is frigidly cold this time of year, so that means we are in the midst of possible water pipes bursting due to frozen pipes.  At SERVPRO of Hayward, we are in a vacation area which means a lot of cabins that are sitting vacant this time of year.  Any vacationing area is susceptible to water damage to cracked pipes due to freezing.  So the question is why should you pick SERVPRO of Hayward to be your mitigation specialist.  Here are a few reasons below:

-All of our staff is trained and certified in water mitigation removal and drying.

-We have top of the line equipment to deal with your water loss.

-SERVPRO of Hayward is IICRC certified.

-We are a local restoration company that can respond to your emergency very quickly.

Give SERVPRO of Hayward a call at 715-634-0699 and you won't be sorry you chose SERVPRO!

Need a clean home for re-sale?

11/7/2019 (Permalink)

Crew carpet cleaning Our franchise owner is always hands-on, here she is cleaning carpets for one of our customers

A clean home sells faster!  In today's real estate marketplace, you can have an edge with a reputation for having quality listings if you are the agent. if you are the seller, presentation is everything.  

At SERVPRO of Hayward, our technicians will inspect a property, including crawl spaces to help determine the extent of water or mold damage and remove potentially harmful bacteria and odors.  

Also if you are just in need of cleaning whether it be carpet cleaning or just a general cleaning for odors and dirt and grime we are available to help you.  

The fact of the matter is if you are trying to sell your home or if you are the agent you don't want you or your client exposed to anything unhealthy.  We are here to help.  Give us a call at 715-634-0699 for your restoration needs.  Our technicians are certified in carpet cleaning as well as odor removal for all our customer's needs.

We will help if your loved one has passed

11/7/2019 (Permalink)

At SERVPRO of Hayward, we show compassion for all of our customers.  But you may be asking why SERVPRO?  To sum it up, it is because we provide a necessary service.  We provide sage, courteous cleanup and restoration services.

Bereaved families are often unprepared to assume the task of cleaning a residence following an unexpected passing of a family member or friend.  Now families have somewhere to turn for help.  SERVPRO of Hayward is committed to providing safe, courteous cleanup and restoration services to protect the health of family members and to help preserve their memories of the deceased.  

Our team members are background and safety checked along with compassionate people.  We work as a team and will communicate the process with all family members if needed.  Our franchise owner treats all customers as if they are family!  We are here for you, that is why you should call SERVPRO of Hayward at 715-634-0699.  

Fall Cleanup Tips

11/7/2019 (Permalink)

Fall can be a beautiful time of year, but can also lead to a lot of work for homeowners.  The simple picking up of leaves can be a daunting task when they never stop falling.  Here are a few tips to get your home and property ready for the upcoming cool air and soon to be winter weather.  If an emergency does arise SERVPRO of Hayward County is here to help.

Need Emergency Service? Call Us 24/7 at      715-634-0699

  • Clean gutters and downspouts. Once most of the leaves have fallen, clean out gutters and downspouts (hire a helper if you are not comfortable on a ladder). Clogged gutters during rainstorms can cause water to pool and damage your roof or siding.
  • Make exterior repairs. Take a walk around your property, looking for signs of damage to the roof, siding and foundation. If you spot anything that needs repair, schedule it before winter weather hits.
  • Seal gaps where critters could enter. Mice need only a tiny gap to be able to sneak into your house and raid your pantry — and with colder weather coming, all of the little critters out there will be looking for warm places to make a home. Fill small holes and cover any larger gaps securely with heavy-duty hardware cloth to keep the wildlife outdoors.

By doing these simple maintenance tips you can possibly prevent water damage or fire to your home.  SERVPRO of Hayward County specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Satisfied Customers!!

9/11/2019 (Permalink)

Crew member of SERVPRO of Hayward standing in front of a truck Our Crew at SERVPRO of Hayward after a job completed!

At SERVPRO of Hayward, our customers are our #1 priority.  From the moment we walk into their disaster which may be minor or horendous we will treat them with the utmost respect and dignity.  The quality of service they receive will be detailed and quality.  We will not walk away until their job is 100% complete and they are satisfied with the job we have done.  In this picture, our customer insisted on taking a picture of our team when her job was complete to show her family!  Now that is something to be proud of I would say!

The job was a water loss and damage to the home that our crew was able to restore back to its original in no time.  This customer was thrilled and speechless.  If you are in need a 100% satisfaction job in a timely manner give SERVPRO of Hayward a call at 715-634-0699 for all your restoration needs!

We are local and in YOUR community Hayward

3/20/2019 (Permalink)

Recently our Marketing Representative was asked to speak at a job fair at the Hayward, WI Highschool, home of the Hurricanes!  She spoke about her personal career with SERVPRO of Hayward, all the services that SERVPRO offers, and also if a career with SERVPRO is right for you!  Here is a thank you from the lead of this event.

"Dear Andi,

Thank you for speaking to our interested 7th and 8th grades in regards to your career path and SERVPRO.  My students and I learned a lot.  I found it especially interesting to learn about your procedures from the first call to the project completion.  Thanks Again - Mrs. K."

We are extremely proud of Andi for going and speaking of SERVPRO of Hayward so proudly and recognize her efforts in getting the community involved and being involved in it.

Just another reason to "Why SERVPRO" because we believe being involved in our local area!

Have You Had a Puffback in Your Hayward Home?

1/3/2019 (Permalink)

Do you know what a puffback is?  I didn't, so I did a little research and come to find out our SERVPRO of Hayward location can make your puffback "Like it never even happened."

A puffback is a messy furnace malfunction that occurs when an oil burner backfires, sending soot throughout your home or business. It can happen all at once, covering an interior in grimy soot, or a puffback can leak soot particles more gradually.  Equipped with the training,tools and experience to quickly and efficiently clean and restore your home or business SERVPRO of Hayward can do the job.  Give us a call at 715-634-0699.

Check out our trained and certified crew members, they will be faster to your disaster!

Conditions in your Spooner home may be right for mold

1/2/2019 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Hayward for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Hayward specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 715-634-0699

Document Restoration Services

11/29/2018 (Permalink)

Do you have a place of business that handles a lot of documents? What happens if there is a water loss?  Who is going to take care of those documents? Instead of using a subcontractor, keep it green! Document Restoration Services are now available through SERVPRO of Hayward.

Our team, along with the help of the Document Restoration team if necessary, will inventory the documents at the site of the loss, pack them up, then ship them to SERVPRO Corporate. In some cases, cold storage or refrigerated trucks may be needed, but the Document Restoration team will advise and assist where necessary. Once documents arrive, the boxes will be inventoried, placed in cold storage if necessary, and the drying process will begin.

The Document Restoration Team uses sublimation, this turns a solid directly into a vapor, skipping the liquid stage to avoid causing more damage to the documents. This process can recover even the most delicate items, from documents to photographs and x-rays, to entire business archives. Depending on the type of job, documents can also be decontaminated, cleaned, deodorized, and even digitized. 

Some of the services include cleaning which involves the Document Restoration Team which will go through each box page by page to wipe down and remove dirt, soot, or other contaminants. 
There are 3 levels of cleaning based on the type of soiling, and how heavy it is. 

Many times documents that have been affected will hold residual smells of contaminants, or mildew, and should be deodorized before being returned to your client.

With the new age of technology, digitizing records and documents has become a standard practice in most industries. This eliminates the need to have massive file storage rooms and allows us to access records at the click of a button. If your file room was damaged by water or smoke and needs to be cleaned, dried or decontaminated, digitizing might be a good choice to eliminate the need to have hundreds or even thousands of documents and records in your storage.

In a CAT 3 situation (sewage or flood water), documents are not only deteriorating but are also infected with all types of bacteria. In most storm situations, you are dealing with CAT 3 water; therefore, most of the affected documents you encounter will be contaminated. Gamma irradiation is a process used for cleaning/disinfecting and decontaminating documents or other consumer goods. 

If this is the case, decontamination is always a must. In living cells, these disruptions result in damage to the DNA and other cellular structures. These photon-induced changes at the molecular level cause the death of the organism or render the organism incapable of reproduction. The gamma process does not create residuals or impart radioactivity in processed products.

Unfortunately, many businesses and government agencies have to dispose of counterfeit, faulty, expired or contaminated materials. All entities need to be certified that their products and materials are destroyed. The guarantee of certified destruction is to protect one’s liabilities, brand image or proprietary information. 

Just another service we can provide to homeowners and businesses for the non-replaceable items.

All employees of the Document Restoration Team are HIPAA Master certified and once your items arrive at the SERVPRO facility, 24/7 video surveillance.

If this is something you are more interested in please give us a call at 715-634-1929.

Is your property properly inventoried?

11/6/2018 (Permalink)

Have you had a break in or vandalism to your property?  Have you taken inventory of the contents of your home recently?  Did you know by taking accurate inventory helps keep costs low and reduces job completion time?  This simply can be done by taking photos or video.  There are also many free forms on the web where you can go room-by-room and create an inventory.  If this unfortunate event of vandalism happens to you, we at SERVPRO of Hayward is here, by contacting us at (715)63-0699.  SERVPRO Franchise Professionals are recognized as leaders at helping property owners recover quickly from fire and water damage.  They also provide general cleaning and deodorization services for situations resulting from vandalism including graffiti, egg, spoiled foods and human or animal waste.  Also if there has been an accident, trauma, crime, or death trained SERVPRO Franchise Technicians can remove and dispose of biohazardous substances according to OSHA, EPA, and state and local health regulations.  We at SERVPRO of Hayward hopes this unfortunate event never happens, but if it arises give us a call at (715)634-0699

Relationships are everything

11/6/2018 (Permalink)

Relationships require a lot of hard work, good work, you must be fast and responsive to make the relationship work, and make sure great work is being done!

This comes in all aspects of personal and business.  At SERVPRO of Hayward, we pride ourselves on creating that relationship from start to finish. I want to share a comment from one of our customers that proved we stand by what we say.

 "We want to thank you for your services. Your efforts, professionalism, and fantastic customer service was top notch."

This was just a portion of the note we received.  This is why SERVPRO.  

If the unfortunate of disaster strikes, please know we will be there for you from beginning to end. 

Give us a call at 715-634-0699 for 24/7 Emergency Services.